Power of Persuasion: Negotiating that Gets Results
Common Ground Newsletter - Spring 2012The most helpful mindset is to be open and curious about their point of view and willing to listen. When you push, people tend to become defensive or resistant. When you have already listened to them, they are more likely to be willing to hear your point of view.
Aim for the mindset of being strong in yourself, ready to listen to them and ready to explain your point of view.
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Read NewsletterWho is Kathryn Munn?
KATHRYN MUNN, LL.B., Cert. ConRes., C. Med., C. Arb. is a mediator, facilitator, arbitrator and lawyer. She is recognized as a Chartered Mediator and Chartered Arbitrator by the ADR Institute of Canada. (www.adrcanada.ca) She is also an IMI Certified Mediator (www.imimediation.org)
Through her firm Munn Conflict Resolution Services she works exclusively in dispute resolution from a base in London, Ontario, Canada. For the Ontario Mandatory Mediation program she is a Roster Mediator -- Toronto / Ottawa / Windsor. She is a mediator for the Government of Canada's Farm Debt Mediation Service, insurance industry ombudservices and for Canadian government departments.
Kathryn's mediation approach is facilitative and interest-based. Her areas of mediation experience include employment, labour relations, lawsuits, personal injury, construction, corporate/organizational, victim/offender, debtor/ creditor, family issues including family business, and estates. She is actively involved in online mediation and arbitration services. Kathryn provides investigation services for workplace complaints such as harassment and human rights violations.
Kathryn provides training and facilitation services, in addition to or separately from, mediation services. She has taught courses on conflict resolution topics through the University of Western Ontario, Fanshawe College, Lambton College as well as many companies and non-profit organizations. When groups -- from workteams to boards of directors to non-profit groups -- need help with planning or conflict resolution, Kathryn provides facilitation services.
Before opening Munn Conflict Resolution Services, Kathryn had 16 years background in law practice in Ontario and was Executive Director of a legal clinic. Her areas of law practice included family, criminal, civil litigation and administrative law. She completed a Certificate in Conflict Resolution at the Justice Institute of British Columbia and other specialized training in mediation, arbitration and facilitation.
Who is Kathryn Munn?